Frequently Asked Questions
How long does shipping take for anniversary merch?
Standard shipping within the US takes 5-10 business days. International orders vary by destination but typically arrive within 2-3 weeks. All items are made on demand, so it may take 2-3 days to craft your order before shipping.
Can I return or exchange if the size doesn't fit?
Visit our Contact page to initiate a return or exchange for unworn items within 30 days of delivery. We provide a pre-paid label for US customers. Note that custom or personalized pieces are non-returnable.
Are these officially licensed products?
No, our merchandise is created by independent fan artists and is not officially licensed by Larian Studios. We celebrate the game through original designs inspired by its characters and world.
What material is the Shadowheart tee made from?
The Shadowheart tee is a 320 GSM tri-blend (50% polyester, 37% cotton, 13% rayon). The print uses water-based discharge ink that bonds with the fabric, resulting in a soft, breathable feel without cracking.
Will the enamel pins tarnish over time?
The hard enamel pins are made with gold-plated brass and filled with cloisonné enamel. The metal is sealed with a protective coating. With normal wear, they retain their shine for years. Avoid exposing them to harsh chemicals or submersion in water.